Monday, November 20, 2006
4 Keys to developing long term trust.
We started out on an advanced concept of dealing with resistance from customers. As we got started I could see the looks of confusion and frustration. This was not going to be easy to get through to them.
“Ok, that’s great”, says one participant, “but we will never get the time to do this. They hang up on us before that! Can you help us get them talking long enough to get to that point?”
Now I had to hide my frustration and tossed the prepared material to the side. “Ok, give me the skinny on what you’re dealing with!”
Did I get them talking then! For 10 minutes they unloaded on being unable to crack the tough customers that would not even give them the time of day. Have any of them yourself?
So here is what we did…..MORE
Thursday, November 02, 2006
Did you sell something today?
5 Areas that can improve sales!
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Joe had a full day with 9 appointments. He comes back to the office with his head hung low, feeling rejected. The boss asks, “Did you sell something today?”
“Not one dang thing”, retorts Joe, “The competition is killing us!”
I wonder how many salespeople and sales managers have had similar days.
A recent list of statistics on salespeople from www.JustSell.com is as follows:
- 62% fail to earn the right to ask for a commitment!
- 86% ask the wrong questions and miss opportunities!
- 82% fail to differentiate themselves from competitors!
- 99% do not set the right objectives for the sales call!
- 95% talk too much and listen to little!
They did not supply the source of these statistics; however I suspect the vital numbers are accurate. I am constantly in conversations with business owners and their management team hearing similar concerns being expressed.
Let’s just assume the numbers are accurate. Agreeing to that; let’s take each one examining the cause, then the cure. .....More....